Local free standard shipping on orders over HK$400
We do not guarantee any estimate delivery date for orders outside Hong Kong.
Purchase over certain amount would enjoy free shipping to certain destinations.
Please ensure that the address, postal code, and telephone information you provide is accurate and complete. If there are errors or omissions or some areas require additional personal information, such as ID cards, etc., we will contact you to supplement relevant information, and the delivery speed may be delayed due to this. In addition, bank payment review, customs clearance and bad weather will also affect the time required for delivery.
Please note that our orders are dispatched from Hong Kong. The delivery period is not guaranteed and the range is 1 weeks to 1 months depending the areas and the couriers for overseas shipment. Shipping costs are displayed on the cart page.
You can check the shipping status with the corresponding courier using the tracking number we provide.
Within 14 days from the arrival date of your order, valid to certain products, drinkware and personal care items are excluded from exchange due to hygiene issue.
Exchange Policy
Within 14 days from the arrival date of your order, you can apply exchange for products ( exclusion does apply to certain products due to hygiene issues) . The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please note: Actual product may vary slightly from the image.
Please be aware that the product you receive may have slight variations in color, texture, or details compared to the images shown. This can be due to photography lighting, manufacturing processes, or natural variations in materials.
While we strive to provide accurate images, the actual product may not be an exact match. Please consider this when making your purchase.
International Customs Regulations
Shipping to certain countries would require your identity information.
Please input your information in remarks at cart or contact our customer services.
Taiwan: 1) Chinese Full Name 2) ID Card No. / Passport Number / ARC Number *For the foreigners who don't have Chinese Name on official document, please provide your English Name matching with your Passport.
China: Photos of your ID Card Front & Back
Indonesia: Tax ID Number (NPWP) or Passport Number (non-Indonesia citizens)
South Korea: Personal Customs Code
Pre-Order Products
Contact us for the product's ETA before placing your order.
The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready.
Originally developed from the needs of our community, this roll-top was shaped by watermen, waterwomen, cyclists, weekend hikers, everyday commuters, and even a few friends in military and law-enforcement roles. The goal was simple; create a clean, minimal backpack that adapts to whatever the day brings, expanding from 23L to 28L with a roll top closure that’s fast, flexible, and weather-ready.
Living in Southern California, we wanted something that moved effortlessly between beach days, trail mornings, city rides, and work sessions. The exterior lash points were inspired by bike commuters who needed attachment spots for lights and accessories. The oversized side pockets were a direct request from friends who insisted their 32oz bottles fit securely with room to spare.
We also built in layered access points because not everyone wants to unroll a pack just to grab their laptop or get into the main compartment. A discreet side entry laptop pocket, a vertical back access zipper, and a quick-grab top pocket keep your essentials exactly where you need them. The integrated key hook was added so nobody loses their keys mid-ride (we’ve been there).
A question we hear often: “What are the buckles and D-rings on the front for on the shoulder straps?” We don’t advertise these heavily, but they exist for a reason. Over the years, we’ve incorporated subtle functionality requested by operators in the military, law enforcement, and EOD communities. Those who need them know exactly what they’re for, everyone else just gets clean hardware that integrates seamlessly into the silhouette.
Key Features
Rolltop Closure & Dual Access: Flexible rolltop design with magnetic Fidlock® buckle secures your load and adapts to variable carry; rear concealed zipper allows quick access without unrolling the top.
External Storage: Large front sleeve and zippered pockets with internal key clip keep essentials organized and within reach.
Side Pockets & Compression: Dual 32oz bottle pockets and four compression straps maintain balance and a streamlined profile.
Laptop & Media Storage: Rear fleece-lined compartment fits up to a 15” MacBook Pro or slim PC, with internal sleeve for tablet or documents.
Carry Comfort: Ergonomic shoulder straps, breathable air mesh back panel, and removable sternum strap provide long-wear support.
Reinforced Details: Padded base, D-ring attachment points, and laser-engraved Hypalon® label for durable, refined construction.
Storage & Organization
Main Compartment:
Rolltop entry provides expandable storage and secure closure, adapting to variable loads.
Front Pockets:
Large front sleeve and zippered pocket organize quick-access essentials, with a key clip to keep valuables in sight.
Side Pockets:
Dual oversized pockets fit up to 32oz bottles or gear for easy access on the move.
Laptop & Media Storage:
Rear zippered compartment lined with soft microfleece fits up to a 15” MacBook Pro or similar device, with an additional sleeve for tablets or documents.
Materials & Construction
Black Multicam: 1000D CORDURA® MULTICAM® Nylon
Military-grade durability designed for heavy-duty performance. DWR-coated and PU2-backed for superior weather resistance and structure.
Built For: Rugged protection and long-term reliability in outdoor, tactical, and everyday environments.
Black Grid: CHALLENGE UltraGrid™ 210D Nylon
Lightweight technical fabric engineered for strength, sustainability, and structure.
Strength: Woven with 210D recycled nylon and UHMWPE ripstop grid for exceptional tear resistance.
Built For: Everyday carry and travel—balancing rugged durability with minimal weight.
Black Ballistic / Ranger Green: CORDURA® 1050D Ballistic Nylon
1050D Ballistic Nylon: Extremely dense weave designed for heavy-duty applications.
Weather-Resistant: DWR coating sheds water to keep gear dry.
PU2 Backing: Double polyurethane coating for added water resistance and structure.
Highly Abrasion-Resistant: Engineered for rugged environments and long-term durability.
Challenge® Sailcloth EPX400
High-performance, eco-friendly 400D polyester fabric with 70D ripstop backing. Nearly twice as abrasion-resistant as standard nylon while remaining lightweight.
Built For: Technical durability and sustainability without compromise.
APEX® 3D Spacer Mesh with A.M.Y.® / Sorbtek® Yarn
Breathable, antimicrobial spacer mesh engineered for airflow and moisture management.
Built For: Long-wear comfort and ventilation during extended carry.
YKK® RCPU2 Zippers
High-performance coil zippers engineered for abrasion resistance and smooth operation.
Built For: Dependable performance through years of daily use.
Only one exchange request per order is allowed within 14 days of purchase, and exchanges are granted only if specific conditions are met and exclusions do not apply.
Exchange Conditions
The products must be sent back within the stated exchange period.
The products must be in their original condition (intact, unused, unwashed, unaltered, with no stains or cosmetics) and must not affect the conditions for resale of the product.
The outer package of the product must be intact, including the plastic bag or box. Please do not attach any tapes or labels directly to our Packing. Instead, put the Packing into another box or bag. Additionally, the product accessories, instructions, tags, and labels should be kept intact.
If the product/parcel includes additional gifts (gifts with purchase promotion), please return the gift along with the product. The gift must be kept in its original condition as received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the indicated price.
Products with quality issues must have return or exchange requests made within 14 days of purchase. Please note that minor issues such as color variation, threads, and subjective reasons will not be considered as quality problems.
Personal Care merchandise and Water Bottles are not eligable for exchange due to hygiene issues
All customised merchandise such as laser engraved bottles and embossed leather wallets are not eligible for any exchange
Return/Exchange with Quality Issues
If you have purchased a product with quality problems from the website, you may request a return or exchange within 14 days from the date of purchase. Quality problems must be verified by our after-sales service center and should meet the "Return/Exchange Conditions" listed below. Please note the following:
Small threads, raw edges (commonly seen on apparel/ bags), color differences due to different monitors (different displays), thickness of the products, running threads, hand-feel, and similar details are not recognized as quality issues.
Return/exchange for reasons such as style, color, and subjective preferences do not apply to products with quality issues.
Damage caused by improper use, washing, or alteration, or other human factors will not be considered as a quality issue.
Products clearly indicated with defects at the time of purchase, such as B-grade or products with identified cosmetic defects, are not considered as quality problems and are not accepted for return or exchange.
When selecting the size, please refer to the size chart and choose accordingly. The customer service team can only provide suggestions but cannot be the sole basis for your final purchase decision. If the return/exchange is related to size, it does not apply to products with quality issues.
The size specifications of the product should be subject to the actual product.
Return/exchange exclusions
Products not sold through Suburban's online or physical store;
Products purchased during specific offers or promotional events that explicitly state no return or exchange is allowed;
Customized products without quality problems;
Underwear, socks, swimwear, hydration system, and selected special edition/limited edition products without quality problems;
Products that have been used, washed, processed (e.g. altered in size), soiled, damaged, or have their logos cut, and other merchandise not in a re-saleable condition;
Loss of the electronic invoice or order number issued at the time of purchase;
Orders that exceed the specified return/exchange period;
Products that were clearly indicated with defects at the time of purchase and then returned/exchanged with defective reasons;
Any other circumstances in which the consumer has no right to return/exchange according to this policy and the applicable law.
*In case of any disputes, Suburban HK reserves the right of final decision.
ps. For exchanges initiated by the customer, the customer is responsible for all associated costs, including return shipping and any additional fees (e.g., customs duties) incurred during the return or re-delivery process.